POST TITLE: Quality Assurance Manager
DEPARTMENT: Quality Assurance & Practice Development
Section: Children's, Schools & Families (CSF)
Responsible to: Service Manager Quality Assurance & Practice Development
Date: February 2016
Overall Purpose of the Job
- To develop, deliver and promote effective and robust quality assurance processes across Children's Social Care to ensure improvements to practice and service delivery thereby improving outcomes for children and young people.
- To be responsible for the leadership, development and implementation of an overarching strategy for the Children's Social Care Quality Assurance Framework which is efficient in its use of resources and accords with published policy, legislation and procedure
- To support the Service Manager for QA&PD in leading on the identification of areas of quality assurance activity within Children's Social Care working with senior managers, and ensuring that quantitative and qualitative analysis of service provision assists service improvement.
- To take lead responsibility for establishing and driving the development of audit programmes, ensuring their delivery with operational Service Managers
Main Duties and Responsibilities
- To take lead responsibility for the collection, analysis and interpretation of all audit and quality assurance management information and its publication/dissemination to relevant audiences.
- To take the lead responsibility for ensuring that the monthly Case Audit by Managers is carried out and that the information gathered is analysed, collated and published as appropriate.
- To support the Service Manager QA&PD in scrutinising management information and identify, in conjunction with senior managers, areas of shortfall and excellence in service delivery and professional practice, and to take the lead in disseminating key findings from audit and identifying any necessary changes in policy and practice.
- To support the organisation to identify and operate ongoing methods for the involvement of service users, including carers and minority ethnic groups, in feedback and audit processes, ensuring that families are able to participate in the development and review of practice and quality assurance.
- To support managers to fully disseminated audit findings within the Children's Social Care through presentations and undertaking direct/feedback training.
- To behave as an expert adviser and trainer on practice, supporting local team development and supporting managers on complex case inquiries.
- To design and undertake thematic audits as required
- To contribute to the work of the MSCB Quality Assurance Subgroup as and when required
All Social Work staff are required to adhere to the appropriate professional standards, including those framed by the PCF (owned by The College of Social Work) and the HCPC professional standards for social workers
The duties and responsibilities outlined in this job description (for all grades) are indicative of the role(s); however they are not exhaustive and may be subject to change. In addition, you will be required to undertake other reasonable duties as directed by your manager.