Connecting to LinkedIn...

Housing Officer - Kensington and Chelsea

Job Title: Housing Officer - Kensington and Chelsea
Contract Type: Contract
Location: Kensington and Chelsea, London
Salary: £28 - £31 per hour
Start Date: ASAP
REF: 3NLMDYNO097700_1494426497
Contact Name: Billy Fagg
Contact Email:
Job Published: 9 months ago

Job Description

Housing Officer - Kensington and Chelsea

We are currently working along side Kensington and Chelsea who are seeking an experienced Housing Officer to join them. You will be working as part of a busy team of officers to provide front-line, customer-focused service to individuals and families experiencing housing difficulties, both in person and by the telephone and making sure that each person gets an outstanding service.

Applicants should be personable and able to engage with vulnerable people who have a range of communication and support needs, in a calm and capable way. To join this team, you will need to be an enthusiastic team player with strong interpersonal and computer skills. Your responsibilities -

  • To minimise rent arrears
  • To deal with breaches of tenancy/leasehold agreements, including rent and service charge arrears
  • Nuisance, harassment and misuse of property
  • To deal with reports of abandoned tenancies, squatters and unauthorised occupiers
  • Prepare cases for court action and represent the organisation at court and at evictions
  • To deal with rent setting and payments, succession and mutual exchanges
  • To carry out regular estate inspections
  • To keep the organisation's properties, estates and facilities in a good state of repair and maintenance
  • Ensuring any works are appropriate and cost effective
  • Identify planned maintenance works and undertake day-to-day liaison with contractors, consultants,
  • Residents and surveyors
  • To carry out pre-void inspections, arrange re-letting works, obtain nominations, assess applications and
  • Complete new tenancy documentation
  • To ensure prompt and appropriate responses to resident enquiries To encourage and support
  • Tenants'/residents' groups and attend meetings as required
  • To refer tenants to appropriate sources of benefits and welfare advice

Salary range is between £28-31 per hour

Key skills and minimum requirements -

  • Good communication skills
  • Strong administration skills
  • Understanding of anti-social behaviour
  • Customer focused
  • Car driver
  • Knowledge of basic building construction and common repair problems
  • Understanding of current housing issues and basic welfare benefits
  • Understanding of landlord and tenant obligations
  • Understanding of the issues surrounding tenant participation
  • Experience of dealing with the public
  • At least one/two years experience of housing management (dependent upon organisation)
  • Good problem solving skills
  • IT skills

If you wish to find out more about the role please contact Charlotte Parks on 0208 514 9139

Who Cares? We Do.