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ICT Analyst

Job Title: ICT Analyst
Contract Type: Permanent
Location: South East London
Salary: £25000 - £26500
Start Date: 1-2 weeks
Duration: Permanent
Contact Name: Sharon Rai
Contact Email:
Job Published: 10 months ago

Job Description

ICT Analyst

Location: South East London

Job term: Permanent

Salary: £25000 - £26500

Additional allowances: Shift Allowance 25% uplift

Hours per week: 35

Must be willing to do shift work 

Contact / 08449 675 160

Our clients ICT Strategy division is actively recruiting for 3 ICT Analysts with strong experience in monitoring and reporting on core network systems and other key ICT systems within their ICT architecture. They are seeking to add to their team of ICT Analyst / Technical Officers who monitor set standards for the core ICT systems thereby ensuring the stability from which our client can deliver high quality services to customers and a stable technology platform for staff to work upon. Their team provides cover 24/7 so applicants must be able to work shifts. The successful candidate must have excellent communication skills and possess the skills to oversee and implement technical work authorised by the Service Desk Manager, under the supervision of the Technical Team Leader and ensuring the maintenance and development of relevant documentation.

Key Responsibilities:

  • Monitoring & Reporting on core ICT networks and computer systems
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • To have excellent communication skills both written and oral
  • Installing and configuring computer hardware operating systems and applications
  • Oversee and implement technical work authorised by the Service Desk Manager
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritising and managing many open cases at one time
  • Testing and evaluating new technology
  • Processing and progressing incoming incidents and requests via the service desk
  • Monitoring system availability and back ups
  • Escalating incidents and requests to 2nd Line IT Analysts, in accordance with a defined escalation policy
  • Qualifying details of incidents and requests, to ensure that the information is complete and accurate
  • Maintaining accurate records within the service desk system


  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • Problem solving skills
  • The ability to prioritise your workload
  • Attention to detail